Refund policy
At Pearlmise, we craft each piece as a legacy. Should adjustments arise, our policy ensures clarity and mutual respect.
Order Cancellations
Pre-Shipment Cancellations:
A 5% restocking fee applies to cancellations initiated before dispatch, covering payment processing costs. Contact us immediately for order amendments; duplicate orders are unnecessary.
Post-Shipment Cancellations:
Once your treasure embarks on its journey, cancellations are regretfully unavailable.
Returns: Timeless Care, Clear Terms
Eligibility:
- Damaged Items: Notify us within 14 days of delivery.
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Requirements:
- Original packaging, tags, and proof of purchase.
- Photographic evidence of damage for assessment.
Non-Returnable Items:
- Custom designs, personalized pieces, sale/discounted items, and gift cards.
- Worn, altered, or post-delivery damaged items.
Return Process:
- Initiate Request: Email support@pearlmise.com for authorization.
- Ship Securely: Use tracked/insured carriers; return shipping costs are your responsibility.
- Inspection: Allow 10 business days post-receipt for evaluation.
Refund Scope:
Original product cost only; shipping fees are non-refundable.
Exchanges: Curated Precision
To maintain heirloom quality, exchanges are unavailable post-purchase. We encourage thoughtful selection using our virtual consultation tools.
Refunds: Transparent & Timely
Approved Refunds:
- Processed to your original payment method within 10 business days.
- Bank processing delays may extend visibility by 3-5 days.
Follow-Up:
If unresolved after 15 business days, contact support@pearlmise.com.
Damaged or Incorrect Items
Inspect upon delivery. For defects or errors:
- Immediate Notification: Email orders@pearlmise.com with imagery and order details.
- Swift Resolution: Replacement priority for verified issues.
Pre-Orders: Anticipating Beauty
- Out-of-Stock Items: Estimated restocking dates are listed per product.
- Mixed Orders: Pre-order + in-stock items ship together unless separate orders are placed.
Global Returns & Responsibilities
- International Clients: Return addresses vary by region; await our guidance.
- Customs & Duties: Non-refundable; recipients assume all import fees.
- Loss in Transit: Pearlmise bears no liability for uninsured return shipments.
Ethical Assurance
Irreparable damages may qualify for store credit, preserving sustainability. Fraudulent claims void eligibility.
FAQ
Can I modify my order?
Pre-shipment edits are gladly accommodated. Post-dispatch changes are irrevocable.
What if my return is lost?
Tracked shipping is mandatory. Unauthorized returns or uninsured losses are your responsibility.
Do you offer exceptions?
Policies apply uniformly to honor fairness.
While global uncertainties may delay resolutions, we pledge meticulous care in every interaction. Your trust inspires our pursuit of perfection.